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Posts: 1
Registered: ‎04-18-2020

Laptop purchase

I bought a laptop online but when I attempted to purchase the item, my card declined. So I called my financial institution and waited on the phone for an hour and a half (I’m not exaggerating, I have the entire phone call timestamp) to let them know I will be making a large purchase online so they don’t lock my account again as it was locked once. I verified my identity and the transaction went through and I verified by opening my bank mobile app and the transaction went through but its pending. But when I called the store I purchased the laptop at, they told me that the process is on hold, which perplexed my because I spent nearly 2 hours on the phone, most of which was me waiting which was about an hour and 15 minutes waiting and the other 15 minutes actually speaking to a representative, just to make make sure the transaction goes through, but when I called to ask if my order was ready for pickup the guy who attended me told me that the transaction is on hold. Can I get any insight onto whats going on? This is my first time purchasing at a Best Buy, but I hope that my future experiences aren’t the same as this one. I can provide an order number if necessary, but the store I purchased the item at was Arden.
Posts: 5,106
Topics: 153
Kudos: 393
Solutions: 230
Registered: ‎08-21-2017

Re: Laptop purchase

Good afternoon, Jonathan007,


Welcome to our community forums. Buying a laptop is no small purchase and I can certainly imagine your excitement to pick this up. While most orders are available to be picked up within an hour, larger orders may take longer to process.


Were you able to get this laptop? Please let me know if you need any help!

AndrewB|Social Media Specialist | Best Buy® Corporate
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