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Posts: 1
Registered: ‎04-21-2022

Laptop Exchange

I just had a poor experiencce with your chat support in regards to an exchange of a recently purchased laptop. I am looking to exchange a laptop purchased due to isses with functionality and it not performing at the levels to which it was advertised. The agent made me aware several times of the exchange window; however, I tried explaining my unique circumstances and asked to be directed to someone who could better help. I wasn't given any options and would appreciate some feedback on what recourse i do have. 

Posts: 120
Topics: 7
Kudos: 24
Solutions: 7
Registered: ‎11-08-2021

Re: Laptop Exchange

Hello, doga3568.

 

Welcome to the Community Forums! We are happy to have you here with us. As someone who has to heavily rely on computers, I understand how important it is to have one that meets your needs. I'd be happy to take a closer look at this for you. 

 

To get started, please send me a private message by clicking on the blue button next to my signature. Please include your name, phone number, email and your order number (if you have it). Thank you!

 

Regards,

April|Social Media Specialist | Best Buy® Corporate
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