BestBuy.com

[doga3568]

I just had a poor experiencce with your chat support in regards to an exchange of a recently purchased laptop. I am looking to exchange a laptop purchased due to isses with functionality and it not performing at the levels to which it was advertised. The agent made me aware several times of the exchange window; however, I tried explaining my unique circumstances and asked to be directed to someone who could better help. I wasn't given any options and would appreciate some feedback on what recourse i do have. 

[April-BBY Social Media Specialist]

Hello, doga3568.

Welcome to the Community Forums! We are happy to have you here with us. As someone who has to heavily rely on computers, I understand how important it is to have one that meets your needs. I'd be happy to take a closer look at this for you. 

To get started, please send me a private message by clicking on the blue button next to my signature. Please include your name, phone number, email and your order number (if you have it). Thank you!

Regards,