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Posts: 2
Registered: ‎05-01-2019


I placed an order for 12.9 pro ipad, cover, and pencil. 


I received everything but the pencil has not been received yet. I did try everything but nothing I have not helping but to write in this forum to get some help. 


Please help!



Posts: 2,320
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Solutions: 134
Registered: ‎08-08-2017


Hello, JL, and welcome to our community!


It's been a while since I've owned an iPad, and they didn't have the Apple Pencils for sale back then.  Had that been the case, I'm sure I would've gotten much more use out of it than I did.  I'd be happy to see if I can help track down where this last piece of your order is, but I will need to collect a few pieces of information from you first.


When you can, please send me a private message that includes the information below and I will see what I can do to help.  A private message can be sent by logging into the forum and selecting the blue “Private Message” button in my signature.
Full name
Email address
Phone number
Order number


I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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