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Posts: 1
Registered: ‎05-01-2019

LOST PACKAGE

I placed an order for 12.9 pro ipad, cover, and pencil. 

 

I received everything but the pencil has not been received yet. I did try everything but nothing I have not helping but to write in this forum to get some help. 

 

Please help!

 

JL

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Posts: 2,152
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Registered: ‎08-08-2017

Re: LOST PACKAGE

Hello, JL, and welcome to our community!

 

It's been a while since I've owned an iPad, and they didn't have the Apple Pencils for sale back then.  Had that been the case, I'm sure I would've gotten much more use out of it than I did.  I'd be happy to see if I can help track down where this last piece of your order is, but I will need to collect a few pieces of information from you first.

 

When you can, please send me a private message that includes the information below and I will see what I can do to help.  A private message can be sent by logging into the forum and selecting the blue “Private Message” button in my signature.
 
Full name
Email address
Phone number
Order number

 

I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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