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Posts: 1
Registered: ‎12-30-2020

Keep trying to order but having problems

I placed an order online with chat support for price match which got cancelled.  I placed a 2nd order the same way, and despite the agent saying that it was placed, I have no record of it.  The 3rd agent basically confirmed that no order was placed despite me submitting payment information. I am now going through this a 3rd time.  Why is this so hard?  Can someone please tell me why I can't get a completed order?  I have a case number but the chat rep is telling me that he can't find the order that was supposedly placed.

Posts: 5,908
Topics: 200
Kudos: 512
Solutions: 292
Registered: ‎08-21-2017

Re: Keep trying to order but having problems

Hello, danielsh,


Welcome to our community forums. I appreciate you taking the time to write to us regarding these orders. As someone who does most of my shopping online, I can imagine how frustrating it would be to have problems with multiple orders. I would be more than happy to see if I can help you get this sorted out.


I'm a bit confused on what has happened so far. Have these orders been cancelled? I'd like to review your account history so I can provide the best assistance moving forward. I will need a bit more information to do so. 

Can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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