09-06-2021 05:10 PM
Can someone within Best Buy looking into the Justice League: Snyder Cut 4K Steelbook which has a street date of 9/7/21? Up until last week it was listed on the BB website at times showing "Pre-Order" and at other times showing "Coming Soon". It then was taken off the website completely. Those had it on pre-order have not received any type of shipping notification as generally movies released on a Tuesday generally ship out the Thursday or Friday of the previous week. In the case of the above mentioned 4K steelbook release there has been no confirmation of anyone's order being shipped and total is the day before official release.
Was this 4K steelbook delayed, cancelled, or simply that BB hasn't received thier stock due to pandemic delays in shipping? There are a good number of people online on outside forums who are trying to figure this release out....
09-07-2021 03:10 PM
Thanks for reaching out. I've heard a lot of good things about the Zack Snyder version of the Justice League movie, and knowing how popular the Steelbook versions are, I can understand not having an update about your order is not ideal. I'd be happy to take a look into this with you.
I saw that you'd sent a private message to one of our other specialists about this, as well, and I'll be responding via private message to review your order and see if I can share any updates on this. Please be on the look out for that reply soon using the private message icon in the upper right corner of our forum.
09-08-2021 05:01 PM
Thanks for asking. We have received confirmation that there were some unexpected delays for some of the Justice League SteelBook 4K Blu-ray - Snyder's Cut movies. Any impacted customers should be receiving an email notifying them of the order delay.
We do understand the excitement of getting your copy of the movie, and we're doing our best to ensure that these reach the affected customers as quickly as possible. If your order has been delayed, keep an eye on your email for any updates when your order has been shipped.
09-11-2021 06:40 PM
This topic has been moved to Customer Service under the board Best Buy Store Purchase for further review.
09-14-2021 06:41 AM
I pre-ordered the Snyder Cut 4K Steelbook on Aug 23rd after checking everyday for a month while it said "coming soon". The pre-order has been delayed and my "order status" says it will be cancelled if it isn't shipped by Sept. 20th.
It's a Best Buy "exclusive" yet the only place i see it for sale is on Ebay with a jacked up price.
What a slap in the face!
My guess is the Best Buy employees sucked up all the copies and are cashing in. Such garbage!