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Posts: 1
Registered: ‎04-20-2019
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Just horrible customer service

My mistake was that I purchased an open box computer at  I purchased the computer "excellent" condition which stipulated that it was like new and had all its expected accessories and cost more.


After I picked it up from the local best buy I brought it home and it had no keyboard.


I called best "customer service who instructed me to go to the store to pick up a keyboard.


I get to the store and "customer service" says it's not their problem and call


I get home and call best and they said it's not their fault and to go back to the store and talk to a manager!


I was just there, and I am not going to go back to be refused again.


So now I am on Rego Park best buy telephone line, for more than 20 minutes waiting for anyone to pick up the phone.


This is just awful.   This is the very definition of the "run around"


Do you think I will ever purchase anything from Best Buy again?



Posts: 2,320
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Registered: ‎08-08-2017

Re: Just horrible customer service

Good afternoon, aerie124, and welcome to our forums!


Purchasing an Open Box product can be a great way to save money on an item that's still relatively new and has been gently used prior to your purchasing it.  We do our best to ensure the descriptions listed for those items are as accurate as possible, detailing the product's condition and any missing accessories or manuals that you should be aware of.  I was unhappy to hear that your purchase did not include a keyboard (which is pretty essential to using a desktop computer), and that our support teams haven't been the most helpful with providing you a resolution.


I took a peek at your order using the information you used to re€gister on our forums, and I was able to confirm that no missing accessories were listed for this particular item.  I'd like to look into this further for you, but I'll need to verify a few pieces of information in accordance with our privacy practices.  Please send me a private message with the information below and I will see what I can do to help.  A private message can be sent by logging into the forum and selecting the blue “Private Message” button in my signature.


Full name

Email address

Phone number

Order number


I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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