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New Member
Posts: 4
Registered: ‎02-03-2021

Just had the worst and most comical price match online chat experience

[ Edited ]

I was trying to price match an item with TigerDirect.com, which BestBuy has a price match policy with. However, I had 1 online chat rep (Gary A) and 2 supervisors (Carlton {removed per forum guidelines} and John {removed per forum guidelines} tell me that they cannot match "TigerDirect Business". I had to explain for over an hour that TigerDirect Business is just the trademark of TigerDirect.com, and that EVERY webpage of TigerDirect.com says TigerDirect Business {removed per forum guidelines} I even sent them the homepage of TigerDirect.com to show them that the homepage of TigerDirect.com says "TigerDirect Business". However, the only thing they would say is "We do not match with TigerDirect Business". I asked them if they can provide me a link to the TigerDirect.com that their policy says they match to and they said they could not. At this point I thought this was a practical joke. I would’ve understood if there is some fine print about price match policy that prevents me from doing this. But the reason that “TigerDirect Business” is not “TigerDirect.com” is so ridiculous it's comical. Definitely the WORST price match experience I’ve ever had. Ended up saving my time and just buying from TigerDirect directly. 

 

{removed per forum guidelines} As everyone can notice, it literally says “TigerDirect.com”.

New Member
Posts: 4
Registered: ‎02-03-2021

Re: Just had the worst and most comical price match online chat experience

Oh and I forgot to mention: this worked with a different rep when I was using online chat yesterday before my internet got disconnected. I mentioned this in my chat with the rep and 2 supervisors and they completely ignored me. 

New Member
Posts: 1
Registered: ‎02-03-2021

Re: Just had the worst and most comical price match online chat experience

but tigerdirect.com is not tigerdirect business 😂😂😂

Highlighted
New Member
Posts: 4
Registered: ‎02-03-2021

Re: Just had the worst and most comical price match online chat experience

I'm going to assume that's a joke since I just explained in an entire paragraph that the website of TigerDirect.com literally always says "TigerDirect Business"...

New Member
Posts: 4
Registered: ‎02-03-2021

Re: Just had the worst and most comical price match online chat experience

[ Edited ]

If anyone wants to read the full transcript, there's some really ridiculous stuff in there

  1. 11:13 a.m.
  2. Gary A:
  3. Connected with a live agent.
  4. 11:14 a.m.
  5. You:
  6. Hi Im interested in price matching a samsung tv
  7. 11:14 a.m.
  8. Gary A:
  9. Thank you for choosing Best Buy, my name is Gary A. How may I assist you today?
  10. 11:14 a.m.
  11. You:
  12. sku is 6401722
  13. You:
  14. [tigerdirect.com link - cannot share in this post due to HTML restrictions]
  15. 11:14 a.m.
  16. Gary A:
  17. Let me check and help you with the information.
  18. Gary A:
  19. Could you  May I please have 2-3 minutes to look into this for you? I appreciate your patience.
  20. 11:15 a.m.
  21. You:
  22. sure
  23. 11:16 a.m.
  24. Gary A:
  25. Thank you
  26. Gary A:
  27. Thank you for staying online i appreciate your patience.
  28. Gary A:
  29. After reviewing the request, it looks like this doesn't qualify to be matched under our Price Match Guarantee. The reason is because [I see that we do not price match with this website as it is an third party unauthorised retailer website. ]. I'd be happy to review our Price Match eligibility with you: www.BestBuy.com/PriceMatch. However, we've a couple of options for you to help you in getting this product for the lower price.
  30. Gary A:
  31. We have a Price Match policy where we match local retail competitors (including their online prices) and these qualifying online retailers: Amazon.com, Crutchfield.com, Dell.com, HP.com and TigerDirect.com.
  32. Gary A:
  33. We also match with these national retailers:Costco, Gamestop, Home Depot, Lowe's, Sam's Club, Walmart, Bed Bath & Beyond, Kohl's
  34. Gary A:
  35. Kindly check for the lower price on the above websites. If you find this product at a lower price on any of the above websites, we will help you with the price match.
  36. Gary A:
  37. I will stay connected while you check with another website
  38. 11:23 a.m.
  39. You:
  40. The website i sent is tigerdirect.com
  41. You:
  42. You just said you match that
  43. 11:24 a.m.
  44. Gary A:
  45. Sorry we do not price match with tigerdirect
  46. 11:24 a.m.
  47. You:
  48. I quote your previous message
  49. You:
  50. "We have a Price Match policy where we match local retail competitors (including their online prices) and these qualifying online retailers: Amazon.com, Crutchfield.com, Dell.com, HP.com and TigerDirect.com"
  51. You:
  52. TigerDirect.com, hello?
  53. 11:26 a.m.
  54. Gary A:
  55. Tiger direct bisuness.
  56. 11:27 a.m.
  57. You:
  58. excuse me
  59. 11:27 a.m.
  60. Gary A:
  61. Let me cross check this for you again.
  62. Gary A:
  63. Please allow me for a minute/.
  64. Gary A:
  65. Thank you for staying online i appreciate your patience.
  66. Gary A:
  67. I have cross checked this with my supervisor and see that we do not price match with tiger direct business.
  68. 11:32 a.m.
  69. You:
  70. That's what their website logo
  71. You:
  72. their logo always says "tiger direct business"
  73. You:
  74. If you go to tigerdirect.com
  75. You:
  76. it says "tiger direct business"
  77. You:
  78. If you don't want to price match, then let me talk to your supervisor
  79. 11:33 a.m.
  80. Gary A:
  81. Sorry we do not price match with the third party unauthorised retailers.
  82. 11:33 a.m.
  83. You:
  84. I literally got this price matched by another rep on chat before my internet got disconnected yesterday
  85. You:
  86. Please let me talk to your supervisor
  87. 11:34 a.m.
  88. Gary A:
  89. Let me help you with the available supervisor.
  90. Gary A:
  91. May I please have 1-2 minutes to look into this for you? I appreciate your patience.
  92. 11:39 a.m.
  93. You:
  94. I would rather just connect with the supervisor
  95. 11:40 a.m.
  96. Gary A:
  97. Yes iam searching for a available supervisor.
  98. Carlton {removed per forum guidelines}:
  99. Connected with a live agent.
  100. Carlton {removed per forum guidelines}:
  101. Thank you for choosing Best Buy, my name is Carlton {removed per forum guidelines}. I am the available supervisor.
  102. Carlton {removed per forum guidelines}:
  103. Let me quickly check the previous interaction.
  104. Carlton {removed per forum guidelines}:
  105. I have checked the previous interaction for you and I see that you are looking for a price match with tigerdirectbusiness. Is that correct?
  106. 11:45 a.m.
  107. You:
  108. TigerDirect.com
  109. 11:50 a.m.
  110. Carlton {removed per forum guidelines}:
  111. I'm sorry we will not be able to match the prices with tigerdirectbusiness. We will be glad to help you with the price matching if you can find the same item at a lower price on any other website.
  112. 11:51 a.m.
  113. You:
  114. It is tigerdirect.com
  115. You:
  116. Their logo always says "TigerDirect business"
  117. You:
  118. TigerDirect business is TigerDirect.com
  119. You:
  120. if you go to homepage of TigerDirect.com it says TigerDirect business
  121. You:
  122. Tell me where you are getting this TigerDirect business from
  123. 11:54 a.m.
  124. Carlton {removed per forum guidelines}:
  125. We will be glad to help you with the price matching if you can find the same item at a lower price on any other website.
  126. 11:55 a.m.
  127. You:
  128. I can't believe I'm having so much trouble talking with the supervisor....
  129. You:
  130. What is wrong with the link I sent you
  131. 11:56 a.m.
  132. Carlton {removed per forum guidelines}:
  133. We will not be able to match the prices with Tigerdirectbusines.com.
  134. 11:56 a.m.
  135. You:
  136. The link is tigerdirect.com
  137. You:
  138. [tigerdirect.com link - cannot share in this post due to HTML restrictions]
  139. You:
  140. Where does it say tigerdirectbusiness.com?
  141. 11:59 a.m.
  142. Carlton {removed per forum guidelines}:
  143. You can open the link and you will be able to see it mentioned as tegerdirect business which we will not be able to match the prices with. We will be glad to help you with the price matching if you can find the same item at a lower price on any other website.
  144. 11:59 a.m.
  145. You:
  146. Like I've said before tigerdirect.com ALWAYS says tiger direct business
  147. You:
  148. If you go to tigerdirect.com it says Tiger Direct Business
  149. You:
  150. I can't believe I've had to say that 4 times now
  151. You:
  152. Please let me talk to YOUR supervisor
  153. 12:01 p.m.
  154. Carlton {removed per forum guidelines}:
  155. I am the highest point of reach available. We will be glad to help you with the price matching if you can find the same item at a lower price on any other website.
  156. 12:01 p.m.
  157. You:
  158. What is wrong with the website I gave you
  159. 12:01 p.m.
  160. Carlton {removed per forum guidelines}:
  161. You can go ahead and call us on 1-888-237-8289 to speak with someone higher.
  162. 12:02 p.m.
  163. You:
  164. What is wrong with the website I sent you
  165. You:
  166. It is TigerDirect.com
  167. You:
  168. which your policy says you match
  169. You:
  170. Quote "We match local retail competitors (including their online prices) and these qualifying online retailers: Amazon.com, Crutchfield.com, Dell.com, HP.com and TigerDirect.com."
  171. 12:04 p.m.
  172. Carlton {removed per forum guidelines}:
  173. Yes and we do not match with digerdirectbusiness.
  174. Carlton {removed per forum guidelines}:
  175. Is there anything else that I can help you with today?
  176. 12:04 p.m.
  177. You:
  178. It is not TigerDirect business
  179. You:
  180. the homepage of tigerdirect.com says TigerDirect business
  181. You:
  182. that's just their logo
  183. You:
  184. Have you seen the homepage of tigerdirect.com?
  185. 12:07 p.m.
  186. John {removed per forum guidelines}:
  187. Connected with a live agent.
  188. John {removed per forum guidelines}:
  189. Thank you for choosing Best Buy, my name is John marshall.
  190. John {removed per forum guidelines}:
  191. I am the available supervisor here.
  192. John {removed per forum guidelines}:
  193. Would you like to continue to chat with us?
  194. 12:10 p.m.
  195. You:
  196. Yes
  197. You:
  198. I am TRYING to price match a samsung tv
  199. You:
  200. sku is 6401722
  201. 12:11 p.m.
  202. John {removed per forum guidelines}:
  203. Thank you for responding.
  204. John {removed per forum guidelines}:
  205. Thank you for the SKU number.
  206. 12:11 p.m.
  207. You:
  208. [tigerdirect.com link - cannot share in this post due to HTML restrictions]
  209. 12:11 p.m.
  210. John {removed per forum guidelines}:
  211. Thank you for the link.
  212. 12:11 p.m.
  213. You:
  214. For some reason Gary A and his supervisor Carlton {removed per forum guidelines} thinks TigerDirect.com cannot be price matched because the logo says TigerDirect business
  215. You:
  216. Like I've explained many times, TigerDirect.com always says "TigerDirect business"
  217. You:
  218. That's their logo
  219. You:
  220. If you go to homepage TigerDirect.com, it says "TigerDirect business"
  221. 12:12 p.m.
  222. John {removed per forum guidelines}:
  223. We are afraid to inform you that we only price match with TigerDirect and not with TigerDirect Business.
  224. 12:12 p.m.
  225. You:
  226. Like I said every page of TigerDirect.com says "TigerDirect Business"
  227. You:
  228. Which TigerDirect.com do you price match to if it's not "TigerDirect business"
  229. You:
  230. please send me the link to TigerDirect.com that you price match to
  231. You:
  232. Quote your policy "We match local retail competitors (including their online prices) and these qualifying online retailers: Amazon.com, Crutchfield.com, Dell.com, HP.com and TigerDirect.com."
  233. 12:14 p.m.
  234. John {removed per forum guidelines}:
  235. I have double checked the link and we are afraid to inform you that we do not price match with Tiger Direct Business.
  236. John {removed per forum guidelines}:
  237. I recommend you definitely take advantage of that deal while it lasts and we'll be here, ready to help, next time you want to see if a price will qualify.
  238. 12:14 p.m.
  239. You:
  240. Which TigerDirect.com do you price match to?
  241. You:
  242. Please send me the link to the TigerDirect.com you price match to
    Delivered
  243. 12:15 p.m.
  244. John {removed per forum guidelines}:
  245. Currently we do not have permission to share competitor's website link on this chat.

 

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Just had the worst and most comical price match online chat experience

Good afternoon, Eming1953,

 

Thank you for taking the time to visit our community forums and letting us know about your recent experience with our Price Match Guarantee. We work to make this process quick and easy so I'm disappointed to hear that this hasn't been your experience. I appreciate you bringing this to our attention so we could review this for you.

 

As you mentioned, Tiger Direct is one of the retailers are able to process a price match with. Taking a look at the link you provided, I do see that we would have been unable to process this specific price match because the product is only available in limited quantities.

 

With that said, I'd like to document your experience with these chat agents here at our Corporate Campus. I will need some additional details to do so. Can you please send me a private message that includes your:

 

Full name

Email address
Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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