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Registered: ‎10-12-2018
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Items said delivered but not!!

[ Edited ]

About 2-3 weeks ago I purchased seven Jurassic World Steelbook at BestBuy. The first 3 delivered perfectly (even earlier than the original release date). But then 4 others said delivered on the release date, the fact they never came. Please help me to solve this problem. Because I check for the BestBuy customer service email but there's none.

My order number for the missing items are {removed per forum guidelines} and
{removed per forum guidelines}

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Registered: ‎08-08-2017

Re: Items said delivered but not!!

Hello Alvingelia,


Welcome to our community. Although I've never ordered one for myself, Steelbooks are definitely a fun item to collect for your favorite movies. I can understand the frustration of having more than half of the copies you ordered seemingly disappear before they arrived at your doorstep, so I'm grateful you reached out to us for assistance. 


I was able to review your order and would like to discuss your case in more detail, but because we respect your privacy, I'll be sending you a private message to protect your personal information. You can read my message by logging into the forum and then selecting the orange envelope at the top of the page.


Thanks for posting,

Sam|Social Media Specialist | Best Buy® Corporate
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