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New Member
Posts: 2
Registered: ‎11-30-2019

Items delivered to wrong address

[ Edited ]

I ordered items from Best Buy and put in my billing and shipping information. I got a notice that my items shipped to some address in Greensboro NC. I live in Gerogia and have never lived in Greensboro. I don't know anyone in Greensboro. When I looked at my profile, they had my correct address as the "main" one for subscriptions and billing and it was listed as a shipping address. However, the address to Greensboro NC was listed as my default address. I did not list this address EVER as I have never lived there. Obviously, this is a Best Buy error, but how do I get the stuff that i bought and paid for?

 

Thank you,

Elise {removed per forum guidelines}

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New Member
Posts: 5
Registered: ‎11-29-2019

Re: Items delivered to wrong address

This just happen to me, idk what to do. My gaming desktop shipped to Massachusetts when I never lived there or know somebody, it should have been shipped to NY. In the tracking info it said it was delivered to Seekonk,Massachusetts but in the Best Buy app it was shipped to my address which I never receive it.
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Posts: 299
Topics: 12
Kudos: 55
Solutions: 18
Registered: ‎02-08-2019

Re: Items delivered to wrong address

Hello, eliseeaddy,

 

Thanks for reaching out about this odd situation! I would be concerned if my order was shipping to a state I'd never lived in, too. Please send me a private message with your full name, email, phone number, and order number and I'll see what we can do! 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-30-2019

Re: Items delivered to wrong address

Hi! Update to my post. I called and Best Buy fixed my order.

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Posts: 252
Topics: 12
Kudos: 27
Solutions: 11
Registered: ‎02-08-2019

Re: Items delivered to wrong address

Hello, eliseeaddy.

Thank you for the update! We’re so glad that you able to get in contact with us and we were able to work to obtain a resolution for you.

 

Please let us know if you require any further assistance in the future.

Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 1
Registered: ‎12-09-2019

Re: Items delivered to wrong address

Hey Elise, I had a similar problem earlier in the year. How did they resolve this for you?