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New Member
Posts: 4
Registered: ‎02-07-2019
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Item title "Includes Digital Copy" but didn't receive it + "recent orders" issue

I purchased this item, Ghostbusters 1&2 bluray. According to description, it should include a digital copy, but there isn't one in the package, nor is it printed on the artwork. Is this an item description error, or wrong item?

 

Am I just screwed here, or is there a chance that Best Buy will give me the movie code? I'm housebound and really don't want to go through the trouble of returning it.

 

This is the item I ordered:

https://www.bestbuy.com/site/ghostbusters-1-2-includes-digital-copy-ultraviolet-blu-ray/8237274.p?sk...

 

Also, even though this order was placed while I was logged into Best Buy, the order does not show up in my "purchases" section at all. If I'm on a shopping page and click "shopping history" the individual items show up but if I click one, it just takes me back to the "purchases" page that says: "You do not have any recent orders or in-store purchases." I bring this up because it was another stumbling block in me trying to find support for the order. The company might want to fix this issue.

 

It's ridiculous that there is no support email. Obviously I don't want to post my order number publicly, and for some reason, the official Best Buy site doesn't seem to be connected to this forum, so I can't ask someone to just look into my account without giving private information.

 

New Member
Posts: 4
Registered: ‎02-03-2019

Re: Item title "Includes Digital Copy" but didn't receive it + "recent orders" i

More than likely they cancelled your order.
New Member
Posts: 4
Registered: ‎02-07-2019

Re: Item title "Includes Digital Copy" but didn't receive it + "recent orders" i

Still need a response please....

Posts: 2,879
Topics: 22
Kudos: 297
Solutions: 164
Registered: ‎11-29-2016

Re: Item title "Includes Digital Copy" but didn't receive it + "recent orders" i

Good morning, drkne,

 

Welcome to our forums.  While I don’t have an email address to provide you for support with your BestBuy.com order, you’ve definitely come to the right place for assistance, and I’ll be happy to offer any assistance I can.

 

As you’ve alluded to, I’ll need some of your private information before I’m able to review your order further, so I’ll ask you to use the blue “Private Message” button in my signature to send me the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

This should be enough information for me to begin my research.  As I mentioned, you’ll want to use the blue “Private Message” button in my signature, to keep this private information out of the public view of our forums.  If you’re accessing our site using a mobile device, you may need to select “Desktop View” at the bottom of your browser, if you’re not seeing the “Private Message” button in my signature.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-07-2019

Re: Item title "Includes Digital Copy" but didn't receive it + "recent orders" i

TY, PM sent!

Posts: 2,879
Topics: 22
Kudos: 297
Solutions: 164
Registered: ‎11-29-2016

Re: Item title "Includes Digital Copy" but didn't receive it + "recent orders" i

Welcome back, drkne,

 

Perfect!  I’ll be replying to your message in a bit, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen.

 

See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎02-07-2019

Re: Item title "Includes Digital Copy" but didn't receive it + "recent orders" i

Issue resolved thanks to support!