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Posts: 2
Registered: ‎01-28-2021

Item stock should be updated frequently on outlet/open site

[ Edited ]

Please forward to the ecommerce manager in charge of your outlet/clearance division.


I would like to put in a formal complaint about two separate orders I purchased on your website recently.


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On the outlet/open box site it shows the item being available and once I made the purchase for that great deal,  I would get an email 24 hours later saying my order has been cancelled. This has been a great inconvenience to me both times and I just want to know is anyone even managing  the website? Item stock should be updated frequently and a customer shouldn’t have to deal with it twice. I had made arrangements both times thinking I will be getting a refrigerator for a great deal and now I’m back to square one again. This makes me not want to do business with you again and I will definitely leave my feedback to BBB and numerous review sites all over the web. 

Posts: 6,667
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Registered: ‎08-21-2017

Re: Item stock should be updated frequently on outlet/open site

Good afternoon, iamjboogie,


Welcome to our community forums and thank you for taking the time to let us know about your recent orders. Our Outlet locations are a fantastic place to get a great deal so I can understand wanting to make sure these orders are processed.


While we do our best to provide the most accurate information possible, sometimes an item in our catalog may not be available. In the event this happens, we may cancel your order or email you with further instructions. You can learn more here.


I appreciate you providing your feedback about these recent orders so we can continue to improve our customer service in the future. I hope we have another opportunity to assist you with a purchase. If you need help at that time, please don't hesitate to let us know.

AndrewB|Social Media Specialist | Best Buy® Corporate
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