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Posts: 10
Registered: ‎07-09-2014

Item shipped 12/9 overnight not delivered

I had a copy of Cyberpunk 2077 on order from January. The item shipped 12/9 overnight for 12/10 delivery. On 12/9 it moved from louisville to indianapolis. On 12/10 it said scheduled delivery 12/10 after the day ended it switched to pending and hasn't been scanned anywhere since. Still in indianapolis.

Is this package lost and how do I go about getting a replacement?
Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Item shipped 12/9 overnight not delivered

Hey, wowzors!


Thanks for reaching out to us here on the Forums. It can certainly be concerning when a tracking number doesn't update for several days. Especially when that item is as exciting as the much anticipated Cyberpunk 2077! I took a look at the private message you sent over the weekend, and I've just responded to get some additional information from you. 


Looking forward to hearing from you,


Meg|Social Media Specialist | Best Buy® Corporate
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