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Posts: 1
Registered: ‎06-18-2019

Item return, delivery unsuccessful?

On Sunday, 6/16 I purchased an item for a belated father's day gift. Apparently, the delivery was unsuccessful due to nobody being home for a signature. I was contacted by the delivery man by the name of Robert, telling me he was authorized to leave the package there but for some reason, his app didn't allow him to. Causing him to return the item back to the warehouse, and a refund was issued to by payment method as well as the gift card used. I was hoping to have the item that day and I am still waiting on the refund to the gift card so I can purchase the same item, with the same one-day shipping speed I got prior. Because of an app "malfunction", why can't I get my purchase the day I wanted it? Instead of a refund, I would rather have it sent to me again the following day. Why am I here, stuck waiting for another 3-5 business days for the item to be returned to the warehouse, plus additional wait time for my gift card refund?. I'm a patient person, but this is ridiculous. I don't want to hear that I should be waiting for another week in order to make a new order for the same item. Plus, I don't know how long the item will be on sale since the sale is a major stand in my purchase as well. Can someone help me on forums? I've called them and told customer support the exact same thing, no help at all.

Posts: 9,175
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Registered: ‎09-29-2008

Re: Item return, delivery unsuccessful?

saetang,

 

Welcome to our community. There is little as aggravating to me when shopping online than having a shipment go astray and having to cope with the ensuing complications. I was unhappy to hear that your item was returned and that you are still awaiting a refund to be processed. I apologize for any inconvenience you've endured in this situation.

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:

 

  • Your full name
  • Your telephone number
  • Your email address
  • Your order number

 

To send me a private message, please click the button labeled "Private Message" in my signature below. 

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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