11-27-2019 02:16 PM
I purchased several Blu-Rays late last night (11/26/19), all of which were on sale as part of Black Friday Price Now sale. One of these purchases was the The Hunger Games Blu-Ray collection (6 discs). This particular set was marked as in-store pickup only and there was one 1 left, so I hurried to puchase it. During the checkout process, all my items were placed on Reserved status for 15 minutes as I completed the checkout process. I received my order confirmation, and I assumed all was as it should be.
The next morning (today, 11/27), I received an email informing me that the The Hunger Games collection was now not available. And to make matters worse, the next closest store to pick up this set was more than 100 miles away. Delivery is not an option for this purchase, for some reason.
How does this happen?? I ordered online well after my local store had closed and I received the mail before the store opened, so it doesn't seem likely that somebody else could have snatched this away from me. So...what happened to the last available copy that was reserved for me and for which I received a purchase confirmation? And why can't I have this product delivered from another store if my store somehow ran out?
I love Best Buy, and I have NEVER had any issues! It's the main reason why I continue to shop here when brick-and-mortar stores are going the way of the highway. Customer service has always come through for me in the past, and I am willing to pay a little more for great service. This is really upsetting, and really a black stain on an otherwise spotless track record.
11-28-2019 11:36 AM
Thanks for reaching out on our forums, TechAdvisor4All!
I'd like to share the Terms and Conditions of using our website: https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat20440005...&CMP=ocss.
Specifically, I want to call out this section: "Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the email address you provide to us. If we cancel an order or part of an order that we’ve already charged you for, we’ll refund you the full amount of the canceled portion of the order."
I hope that this clears things up for you!
However, I do want to take a look into this for you. So, could you please send over your full name, email address, and phone number in a Private Message?
You can do so by clicking on the button in my signature.