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Posts: 1
Registered: ‎08-19-2019
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Item not sent after two weeks

[ Edited ]


I was in US for vacation and decided to buy computer parts in order to upgrade my PC.

Everything was in store except the processor and sales person suggested that I can order it and it will arrive before my scheduled departure. At the day when it had to arrive (08/06/19)  the delivery status was "Label created" so I went to a Best Buy store and asked a customer support representative to cancel the shipment since i will leave US tomorrow, but he told me that it is impossible, since the item was already transferred to UPS. Today, two weeks later the delivery status is still "Label created"...

Could you please help me to cancel this shipment and return money to the credit card?

Thank you.


Order {removed per forum guidelines}

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Posts: 436
Topics: 34
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Registered: ‎10-03-2017

Re: Item not sent after two weeks

Hi there, MaximBG!


Welcome to the Best Buy Support Forums! 


I understand that you have some concerns regarding an order that you placed with us in your local Best Buy store. I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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