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Posts: 1
Registered: ‎03-21-2020

Item not in box when delivered

I purchased a Mac Book Air on Thursday. It was delivered last night with nothing inside. We called last night and was on the phone for an hour and half. Call was unexpectedly ended. Went to the store today. They said it had to be done online and have now been hold for 3 hours. Chat does not work either.
Posts: 5,569
Topics: 182
Kudos: 504
Solutions: 261
Registered: ‎08-21-2017

Re: Item not in box when delivered

Hello, trulwyr,


Welcome to our community forums. As a frequent online shopper I can imagine how surprising it would be to receive an empty package. I would be happy to help you take a look at this to see what options we may have available moving forward. I'd like to start out with taking a look at this purchase. Can you please send me a private message with a couple more details? I will need to verify your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the button at the end of this message. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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