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Posts: 2
Registered: ‎10-06-2022

Item not Delivered - Carrier Shows Pending / Delayed



Last Wednesday Sep. 28 I ordered a laptop with overnight shipping, signature required. The item was shipped with FedEx, and my credit card was charged. 


The next day Sep. 30, the FedEx tracking online showed "In transit" all day, It never showed "Out for delivery". A FedEx delivery truck stopped by my house late that afternoon, but after several minutes of looking for the package the driver couldn't find it, and told me they may have made a mistake at the office and it should be here next day. So even though the tracking never showed out for delivery, the package seems to have been on the driver's manifest that day. 


The next day, Friday, Sep. 30, the status on the FedEx website changed to Pending / Delayed, and it has been the same ever since, now one week later, with no additional information from FedEx. 


It seems obvious at this point that FedEx has lost /  misdelivered the package. We've had no bad weather or other issues here, and there's no reason it should be delayed this long. 


Can a Best Buy support social media specialist advise please? 


Thank you!


Posts: 142
Topics: 1
Kudos: 8
Solutions: 7
Registered: ‎11-08-2021

Re: Item not Delivered - Carrier Shows Pending / Delayed

Hello, katmandu.


Welcome to the Best Buy Forums!


I appreciate you taking the time to write us regarding your order. I would be reaching out to someone if I was experiencing the same thing.


I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.



Jason|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or
New Member
Posts: 2
Registered: ‎10-06-2022

Re: Item not Delivered - Carrier Shows Pending / Delayed

Thank you very much for your help Jason! Smiley Happy