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Posts: 1
Registered: ‎10-27-2020

Item never delivered

[ Edited ]

To whom it may concern,

I received an email verification and a text message saying the items I ordered finally arrived, and I checked my mailbox, empty.
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USPS Tracking Number:
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UPS Tracking Number:

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Posts: 1,100
Topics: 60
Kudos: 141
Solutions: 64
Registered: ‎07-23-2018

Re: Item never delivered

Hello, simpleTAN,


Thank you for choosing Best Buy for this purchase. I place quite a few online orders, and I always keep a close eye on the tracking details. It would be surprising to receive a notification the delivery had been completed, only to find an empty mailbox. I’m glad you’ve reached out, as this is something our team would be happy to investigate.


If you have not done so already, it would be advised to ask any neighbors if they may have received the package by mistake. The carrier may have left the package in an alternate location, so please check the perimeter of your home as well. In the event these suggestions do not help with locating the shipment, please send a Private Message, so we can determine what might be possible!



Sarah|Senior Social Media Specialist | Best Buy® Corporate
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