03-24-2019 06:47 PM
03-25-2019 10:40 AM
Thanks for reaching out to us here on the Forums. Same day delivery is great, but that usually means you need the product in a hurry, and I'm sorry if tracking down the delivery of your order had caused any stress or burden to you.
Could you please clarify if you received your package or not? You mentioned that when you ran downstairs to get the item, it was there. But, this differs from the title of your post "Item never delivered."
Happy to help,
03-25-2019 11:15 AM
03-25-2019 11:24 AM
Thank you for explaining this a bit further. I can definitely understand wanting to make future purchases in-store after this experience, and I'm sorry your package didn't make it to your door. This is not the kind of delivery experience we want for our customers.
Was the customer service representative able to file a report or refund? I'd be happy to work with you further on this and provide any additional assistance if needed.