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Posts: 1
Registered: ‎12-11-2018

Item missing from my order.

[ Edited ]

Order {removed per forum guidelines}. On this order I bought 2 Samsung - Galaxy Tab E - 9.6" - 16GB - Black (SM-T560NZKUXAR) and a 11.6" Samsung Chromebook (XE501C13-S02US).


In the box, Tracking {removed per forum guidelines}, I only received the 2 Samsung Tab E. The box did not include the Chromebook. You can check the weight, it's only 3.60 LBS. Certainly the weight of just 2 tablets. Can someone please resolve the issue for me? A replacement is preferable. 

Posts: 1,977
Topics: 209
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Registered: ‎07-06-2009

Re: Item missing from my order.

Hello, tungi,


Thanks for reaching out to us regarding your recent order. Two tablets and a Chromebook are by no means a small order, so I can appreciate you wanting to find out what happened to the Chromebook after discovering it was missing from your shipment. 


I'd like to look into this further with you to see if I may be able to determine what happened to the order and what options we may have at this time. Can you please send me a private message with your full name, phone number, and email address? You can use the Private Message button in my email below to send this. Please be sure not to post this information on our public page, as we do not permit customer information to be posted for your security. 


I look forward to hearing from you soon!




Melissa|Senior Social Media Specialist | Best Buy® Corporate
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