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Posts: 1
Registered: ‎07-25-2022

Item didnt ship and no refund

[ Edited ]

I purchased a vacuum from Best buy on July 12th, it was supposed to be delivered on 7/14 the item never went out for shipping and was never delivered, I called to cancel it and get my money back but they still have not refunded the money. order #{removed per forum guidelines} and the amount is $707.68. I called and chatted multiple times and they all say just wait, it's a lot of money and it was not a mix-up on my end, the item has never been shipped it's still in the warehouse or the store. I would like my money back and have someone call me from corporate regarding this issue and the horrible customer service that I was getting.

Posts: 1,015
Topics: 57
Kudos: 132
Solutions: 55
Registered: ‎07-23-2018

Re: Item didnt ship and no refund

Hello, eho125, 

Thanks for visiting our online community. This is a great place to come for support, and it sounds like that is exactly what you need! If your newly purchased vacuum was never delivered, I understand why you’d be expecting a timely resolution. While it sounds like a few other teams may have already been involved, I’d love to investigate this for you. 

When you have a moment, please send me a Private Message. For verification purposes, please include your full name, email address, and telephone number. For your security, I’ve removed your order number from public view. 
To send a Private Message, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you. 


Sarah|Social Media Specialist | Best Buy® Corporate
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