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Member
Posts: 14
Registered: ‎11-24-2018

Item delivered to wrong person

I live in an apartment building with 720 units. My package required a signature and I spoke to building management. They have told me they don’t sign for packages and the carrier will leave a slip for me. They also don’t call me when the driver arrives.


So I’m good with that. I am at work and a person named “ D Richard” signs the USPS package. The package is not in the package receiving area, not with the front desk or any staff. We have no idea who D Richard is.

I contact Best Buy and they said it’s been signed for and now it’s the carriers responsibility to find it!!! They told me to file a shipping claim with USPS. So I fill in the tracking details and USPS tells me that the package was only insured for $100. The item cost is $962. I don’t understand how or why Best Buy would under insure an item. Even if the claim is approved by USPS, I’m only going to be able to receive up to $100.00

What about the $862? Best Buy representatives tell me that it’s not their problem!!!

Any suggestions from anyone on how to handle this would be appreciated!!!
Member
Posts: 14
Registered: ‎11-24-2018

Re: Lost/Stolen Package

The same thing happened to me. Best Buy told me to file a claim against USPS. The item is worth $950 but Best Buy only insured it for $100!!!!

Even if the claim is in my favor, I only get $100?
Posts: 1,162
Topics: 13
Kudos: 116
Solutions: 75
Registered: ‎10-03-2017

Re: Lost/Stolen Package

Hello, oneorangetree,

 

The final amount that is given in cases of this nature will boil down to the outcome of the investigation. We are able to assist further to some extent once the investigation has run its course and a final outcome is given.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 14
Registered: ‎11-24-2018

Re: Lost/Stolen Package

I've filed the investigation with USPS. The shipper receives the money from the insurace claim (not the recipient).

 

The item was signed by someone who I do not know. I have to consider this as theft. There are too many people to blame. The carrier should have checked ID instead of handing it off to a random person. The person who signed for it, should have checked the name and refused to sign OR left it with building management.

 

I spoke to customer service and was told to file a credit card dispute. I did file a dispute with them and was told that this issue is directly with the store (you guys).

 

In either case, I shouldn't be the victim of this. At this time, I would like to get a refund.

 

If you get this item from D RICHARD, great. If you can locate D RICHARD, you can ask for the package back.

Posts: 3,111
Topics: 23
Kudos: 323
Solutions: 183
Registered: ‎11-29-2016

Re: Lost/Stolen Package

Welcome back, oneorangetree,

 

Because USPS has confirmed delivery of your order, and has collected a signature for this order, I recommend continuing to work with USPS to investigate its delivery.  Additionally, if you believe this order has been stolen by the person who signed for it, I recommend filing a report with your local law enforcement agency to investigate the delivery further.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 14
Registered: ‎11-24-2018

Re: Lost/Stolen Package

USPS told me to work with the store about reshipping the item while the investigation is pending. The credit card statement is due at the end of the billing cycle and you guys can easily resolve this by also following up with USPS to start an investigation about the package theft by D RICHARD.

 

I am calling it THEFT because this person signed for it and there is no indication of where the package went.

 

I can file a police report IF IT WILL HELP YOU TO REFUND THE MONEY BACK TO ME!

I work full time and have a second job after my first one. I don't have a lot of time to take time off from work.

 

So please let me know if this will assist you in refunding me. If D RICHARD ever does the right thing and bring it to me or building management, we return the item promptly back to Best Buy

 

 

Posts: 3,111
Topics: 23
Kudos: 323
Solutions: 183
Registered: ‎11-29-2016

Re: Lost/Stolen Package

Hello, oneorangetree,

 

To clarify, items purchased through BestBuy.com are subject to a destination contract.  This is outlined in our Shipping Costs & Timing Help Center article, and I’ll include the relevant text below:

 

Title to Products

Purchases of product through BestBuy.com are subject to a destination contract. This means that the risk of loss and title for these products passes to you upon the carrier's delivery to your ship-to address.

 

USPS has confirmed the delivery of this order with a signature, as you’ve mentioned previously.  If you believe your order has been stolen, I strongly recommend contacting your local law enforcement agency to conduct an investigation into the disappearance of your order.

 

Respectfully,

SeanM|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 14
Registered: ‎11-24-2018

Re: Lost/Stolen Package

WOW! So customers who order from Best Buy and the item is misdelivered or signed by a total stranger is the responsibility of the buyer. This is totally unacceptable.

 

You guys can clearly see that my name is not D RICHARD and I have no idea about this person. I've been trying to track this person down. I don't even know if it's a guy or girl (DENISE, DONALD, etc).

 

So even if USPS claim is a success then I will only be entitled to the value that it was insured for. You guys insured the package for $100.00. The item's cost is significantly higher. Can you show me where the policy is if Best Buy under insures an item?

Member
Posts: 14
Registered: ‎11-24-2018

Re: Item delivered to wrong person

Are purchases from Best Buy Retail the same as Bestbuy.com?
New Member
Posts: 6
Registered: ‎07-18-2019

Re: Item delivered to wrong person

Hi Oneorangetree,

                  I Just had the same issue with a Bestbuy purchase. and I have just filed a claim with UPS too. I'v been read ur case,  it appeals it didnt go well. I'm starts worrys , can you tell me how it goes at the end?