01-09-2021 04:50 PM
Solved! Go to Solution.
01-11-2021 02:29 PM
Good afternoon, Anit,
Welcome to our forums, and thank you for sharing your experience with us. From what you’ve described here, it sounds like your orders were placed through Best Buy Canada, rather than Best Buy here in the U.S. Please know these Support Forums are designed to assist customers who’ve purchased with us either through BestBuy.com, or our brick and mortar stores here in the U.S., and as such, we’ll be unable to review your orders further, and offer the assistance you might be looking for.
With that said, our neighbors to the north in Best Buy Canada have a few different options to get in touch with their support teams, and I’m optimistic they’ll be able to look into these orders further and explore what additional options might be available. If you haven’t done so yet, I recommend reaching out at either 1-866-BESTBUY or 1-866-237-8289, or visiting the Help Centre on BestBuy.ca, for further assistance.