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Posts: 20
Registered: ‎10-26-2013

Item delivered in security case

I ordered an item and it was delivered with the hard plastic store security case that requires one of their store tools to open it still on it. This means that I have to drive all the way to a Best Buy store location and have them unlock it. Can Best Buy please do a better job of training their employees? I think with proper training careless errors like this wouldn't happen. Now I have to spend my entire afternoon fixing Best Buy's error.

Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Item delivered in security case

Hey, AlphaGamer,


Thanks for reaching out to us and letting us know about this situation! It's definitely odd when that protective covering arrives on your item when it's shipped to you, and I can understand how inconvenient this would be to have to return to a store to fix this. I'm sorry to hear about this situation and the time it took you to rectify this! 


I'd be happy to document this feedback here at the corporate campus. Please send us a private message with your full name, email address, phone number, and order number and I can get started.




Meg|Social Media Specialist | Best Buy® Corporate
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