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Posts: 1
Registered: ‎03-15-2023

Item delivered by Roadie, missing package

I ordered a laptop through bestbuy, got it delivered by roadie and the item was not at my door. I was told i would get a refund but then got an email saying that i was denied a refund or a replacement.

Posts: 158
Topics: 0
Kudos: 23
Solutions: 13
Registered: ‎11-08-2021

Re: Item delivered by Roadie, missing package

Hello and thanks for reaching out on our Forums, bstylz01!


Getting a delivery should be easy and we understand your frustration with this. We would like to look into this for you.


Could you send me a private message with the following information? You can do this by clicking the blue "Private Message" button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number

Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at for assistance. We look forward to assisting you through these platforms!



Graham|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or