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Posts: 5
Registered: ‎02-01-2012

Item Shipped but... Not Shipped?

I ordered a movie and I was supposed to receive on the 21st of December. There was a delay which was understandable due to it being the holidays. However, it's been three weeks and I haven't received the item and the item hasn't changed in the tracking.

I'm a bit confused as to what I'm supposed to do. I can't cancel it because it's marked as shipped, but it's not going anywhere. 

Posts: 364
Topics: 15
Kudos: 48
Solutions: 50
Registered: ‎10-19-2017

Re: Item Shipped but... Not Shipped?

Hey Ashleehaynow, 


I'd be happy to dig into this some more. So that I can, could you send me a private message (PM) with your order number, phone number, full name, and email?


Thanks so much, 

Faith|Social Media Specialist | Best Buy® Corporate
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