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Posts: 2
Registered: ‎06-10-2019

Item Never Delivered, Still Have Not Received Refund

I ordered an item on 10/14/2019 and paid extra for Next-Day Delivery on 10/15/2019. The driver decided that my address (a business address that is constantly receiving mail from all different carriers) was unacccessable and therefore cancelled my delivery. My frustration with that situation is besides the point. 


Although I never received the order, I was charged for it. I have been told the refund has been processed yet here I am on 10/18/2019 with no refund. Never received the product due a lazy delivery driver yet still out the money for the product AND next day delivery fee. What bologna. 


Hands down the worst experience with Best Buy to date. Called customer support twice and all I get is "the refund has been processed". 


Can someone please provide me with further detail as to when I will be receiving the refund? 

Posts: 304
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: Item Never Delivered, Still Have Not Received Refund

Hi there, jtinari,

Thank you for taking the time to connect with us here on the Best Buy Forums.

We are sad to hear that your order wasn't fulfilled as planned, and we apologize about any inconvenience this may have caused you. We never intend for any of our members to feel this way, as we know that this isn't optimal. Once your refund is processed, it can take up to one billing cycle for it to reflect within your account. With that being said, I'd be more than happy to double check and ensure that everything is processing smoothly on our end. To do so, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by clicking the "Private Message" option in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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