Add Product

Search Results:

New Member
Posts: 1
Registered: ‎11-05-2020

Item Missing From Package


Today I had a package delivered by and everything was in great shape and I was very happy. However, one of my items that was supposed to be in the package was missing. I double checked to make sure it wasn’t sent separately, but the website shows it was supposed to be in the package I received today. It shows the item as delivered with the package I got.

Any help I can get would be greatly appreciated.

Thank You
Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Item Missing From Package

Good evening, natemalice,


Thank you for stopping by our community forums. I'm sure you're eager to receive all the items from your order and I would be happy to see how I can help. 


I will need a bit more information so I can start to review your order. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Shipping address

Order number

Missing product


You can send me a private message by clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!