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New Member
Posts: 8
Registered: ‎06-30-2019

Re: Item I still want returned to sender

So much for miracles. The package gets returned, gets processed, and now I'm expected to pay $50 more for the exact same item. Pretty disappointing for an incident that was entirely out of my control.

New Member
Posts: 8
Registered: ‎06-30-2019

Re: Item I still want returned to sender

Uh, I was charged $35 for restocking. The total I paid was 485.99 and I was only refunded $450.99. According to you, it wouldn't apply, so what's going on? I keep getting screwed over at every single turn.

Posts: 8,656
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Registered: ‎11-10-2008

Re: Item I still want returned to sender

Since the BBY rep said you would not get charged, this would be easy for them to resolve. I suggest waiting for their next response as they can resolve this for you. 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 389
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Registered: ‎10-19-2017

Re: Item I still want returned to sender

Hey, EricJanosko,

 

We'd love to continue working with your via private message, and are currently awaiting a reply there. 

 

Best,

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 8
Registered: ‎06-30-2019

Re: Item I still want returned to sender

If I'm going to complain, it's only right that I give credit as well. Everything has been made right, and my wife should have her new phone Friday.