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Posts: 1
Registered: ‎12-03-2020

Item I ordered is getting returned to sender

So an item I ordered is getting return to sender, and I'm just trying to make sure I manage to get my item because I didn't ask for it to be sent back 

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Registered: ‎11-10-2008

Re: Item I ordered is getting returned to sender

When an item is getting returned to sender it usually means the carrier had issues delivering to you. Also if Best Buy detects fraud in any form or any other suspicious activity, it may intercept packages and send them back to protect their assets.


Did the carrier attempt to deliver your package?

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
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Registered: ‎08-21-2017

Re: Item I ordered is getting returned to sender

Good evening, Rmrobleto,


Welcome to our community forums. I appreciate you taking the time to write to us regarding your order. As someone who does most of my shopping online, I know I would be pretty confused to see that my package was being returned.


I'd be glad to take a closer look at this order to see what options we have available to assist you with this. I'd like to start off by looking at this order and will need a few more details. Can you please send me a private message that includes your:


Full name

Email address
Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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