11-26-2018 04:57 PM
I placed an order for Fallout 76 Collector's Edition via Best Buy. It says it came with two pre-order items. There are two issues with this order:
#1. The item was NOT placed in a box and someone stuck an shipping label to the outside of the box and sent it on its way, so it arrived dented and damaged, the top was open, etc.
#2. Only one of the pre-order items was included (the steelbook case). There was to be a keychain and it was not included, though the packing slip said it was there.
I went to a Best Buy store close by to exchange it but the item there was damaged/dented as well. The line for the customer service desk was very long and I did not have the time to swap it out.
I would like to know how I can (A) get a REPLACEMENT and not a refund, and I would like a shipping label to return this item.
12-27-2018 01:40 PM
My apologies for the lateness of this reply. This holiday was extremely busy for us here on the forums and we are trying to catch up as best we can.
It sounds like your experience with this purchase of Fallout 76 was less than stellar, but hopefully you’ve since been able to resolve it? If not, please send me a private message with your full name, email address, phone number and the purchase information so I can see what potential options we may have.
Thanks for posting!
|Bill|Senior Social Media Specialist | Best Buy® Corporate|
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