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Regular Member
Posts: 33
Registered: ‎11-22-2013

Item Arrived Damaged - Request Replacement



I purchased an item and it arrived damaged, it was poorly packaged. I would like to have a replacement sent to me as this item is not in any store within 100 miles of me. 


Please assist


Thank you,


Posts: 846
Topics: 46
Kudos: 253
Solutions: 53
Registered: ‎11-30-2015

Re: Item Arrived Damaged - Request Replacement

Hi, Matt!

Thanks for posting with us again.

It's understandable that you would expect your newly purchased item to arrive in pristine condition. I'm sorry to hear that it arrived with damage. We would be happy to review your purchase and see what next steps might be available to you. To get started, please send a private message with your full name, email address, and phone number. You can find a link to send a private message in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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