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Posts: 1
Registered: ‎04-23-2020

It won't let me cancel my order


I've been trying to cancel my order since this morning but it says ''an error happend, pleaser try to reconnect later (006)''.


I placed an orderfor  a digital game + the Switch Lite on the 21st. The thing is that earlier today, I was able to grab the regular switch. I'm waiting on the phone, but it says that's a 6hours delay to speak to someone. The payement have not passed on my card, and it has not been shipped. 


Is there anything else that I could do ?


Thank you.




Posts: 1,032
Topics: 56
Kudos: 260
Solutions: 62
Registered: ‎11-30-2015

Re: It won't let me cancel my order

Hi, erose93,

Thanks for joining our online community. I'm sorry for the delayed response during these strange times.

I'm sorry for the difficulties you have been experiencing when trying to cancel your order. With some of the things that you've shared, it sounds like you may be looking for my friends to the north at Best Buy Canada. You can connect with Best Buy Canada using any of the options mentioned on their website.

If this is something that you are still seeking assistance with and your order was placed in the United States, please send me a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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