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New Member
Posts: 3
Registered: ‎03-24-2020

Re: Haven’t received my digital iTunes Gift card email

The same thing here. Received Apple Music 4 months free trial but didn't AppStore gift card. Can anyone please help?

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New Member
Posts: 3
Registered: ‎03-24-2020

Re: It's been two days and I still haven't received my Itunes Digital order.

3 days here waiting for the code... Maybe this delay is all because of Covid-19 but knowing that it is a digital product i don't know what to think...

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Best Buy Employee
Posts: 2,047
Registered: ‎01-09-2015

Re: It's been two days and I still haven't received my Itunes Digital order.

“5 days and not a word from anyone..........”

This topic already has an official answer on page 2, that would be the steps to follow to resolve the issue.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 7
Registered: ‎03-21-2020

Re: It's been two days and I still haven't received my Itunes Digital order.

I sent the message to them Friday and they still never responded. So if they are ignoring their recommendation then what?
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New Member
Posts: 7
Registered: ‎03-21-2020

Re: It's been two days and I still haven't received my Itunes Digital order.

The message I sent to Tasha is still showing as “not yet read” 🤷‍♂️
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New Member
Posts: 1
Registered: ‎10-06-2019

Itunes Gift Card

I purchased a 25 itunes gift card but only received apple music code and not the 25 gift card code.
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New Member
Posts: 3
Registered: ‎03-24-2020

Digital Gift Card not received

On Monday the 23rd I purchased a $50 iTunes/App Store gift card and it has now been two days and I still have'nt received my code to redeem. I did receive the one for the Apple Music, but no code for the $50. On my Best Buy account it says that both emails have been sent, even though they didn't.

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New Member
Posts: 1
Registered: ‎03-25-2020

Haven’t Gotten iTunes Digital Code Yet

Hi, I purchased a $100 iTunes digital card on Monday and haven't received the iTunes digital code yet. I recieved the initial e-mail that confirmed my order from Bestbuy.com but didn't receive the follow up e-mail with the digital code yet. But when I look at my account on this order it says that they have sent me the digital code but it still hasn't arrived yet. I realize the time and stress that we are all in and understand for some of the delay. Any help on this matter will be greatly appreciated, Thank You.

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New Member
Posts: 3
Registered: ‎03-25-2020

Digital Gift Card delivery

Hi, so I purchased a digital iTunes gift card and got the confirmation. It then said it’s been sent/delivered but I can’t find the email anywhere? I checked spam and it’s not there either someone help because I haven’t gotten the email !!
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New Member
Posts: 6
Registered: ‎03-25-2020

Re: Digital Gift Card not received

Same here! It happened today and I ordered online for A$15 itunes gift card, but haven’t received the redeem code except for the Apple music one. I’ve done this multiple times before and this never happened to me until now. Has this ever been solved?