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New Member
Posts: 1
Registered: ‎03-31-2020

iTunes gift card not delivered Order: {removed per forum guidelines}

[ Edited ]

Good morning!  I only received the itunes music email.  Same response as most.  Order was: {removed per forum guidelines}

 

I just need the email with the code sent.  Much appreciated.

 

Adam

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New Member
Posts: 1
Registered: ‎03-31-2020

Bought $50 Apple Gift Card (Digital) 48 hours and have only received free apple music

i bought a $50 apple gift card about 48 hours ago and it hasn’t been emailed to my email yet, around 15 minutes after the purchase i only received the free apple music subscription, does anyone know if there’s a backlog in purchases online and if i should expect the card soon or if i should just call support?
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Posts: 12,468
Topics: 201
Kudos: 426
Blog Posts: 21
Solutions: 616
Registered: ‎01-03-2013

Re: Digital iTunes card issues and horrible customer service

Hello again, jerad_oberst, 

 

Thank you for following up with us, though I understand your issue has yet to be resolved. As I mentioned in my previous post, I had sent you a private message to gather some additional information to look into this. Please check your private messages by clicking the envelope icon in the top right corner of the page. I'll be sending you another message in case you didn't receive the previous. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎03-17-2020

Re: Digital Gift Card

I’m having the same issue again, I would appreciate some assistance again
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New Member
Posts: 2
Registered: ‎03-16-2020

Purchased digital iTunes gift card never received the codes

I recently purchased iTunes digital gift cards and after a short while I checked the status and it said the codes were sent to my email address. But I have not received the email and it’s been over a day. I checked my spam folder and they are not either. I have been charged for the product but have not received them.
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New Member
Posts: 1
Registered: ‎04-01-2020

Never Received Digital Code

Can someone help me to get my digital code for iTunes.  I checked every folder in my gmail.  On that day I received my other digital codes, just not that one.

 

 Thank you

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New Member
Posts: 6
Registered: ‎04-02-2020

Re: Digital iTunes card issues and horrible customer service

Tasha,

 

I seem to be having the same issue where I can't claim my digital gift card. I left you a message with my info in your inbox. I would appreciate some help asap. Thanks!

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New Member
Posts: 6
Registered: ‎04-02-2020

Re: Never Received Digital Code

I am having the same issue and also looking for assistance!

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Member
Posts: 10
Registered: ‎01-15-2018

Re: Never Received Digital Code

Same issue but with the $100 Google Play gift card.  It claims the email was sent, but I didn't receive it.  I did, however, receive the $10 promo Best Buy GC just fine. 

 

Of course, I've checked my spam/junk folder.  Also, the "digital library" under my account just gives an error "sorry, something is wrong with this page" and doesn't show any useful data.

 

I ordered on 4/1 and received my BB GC in about 30 minutes. Still waiting on the Google Play card as of 4/2 3pm CST

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New Member
Posts: 1
Registered: ‎04-02-2020

Apple iTunes digital download

[ Edited ]

I purchased a $15 apple digital download on march 20 & have not recieved it. I have checked spam & my sales/promotions folder & it is not there. I recieved the free itunes code but not my purchase code. Please send me the code or refund my money. Order

Number:

{removed per forum guidelines}

 

Kind regards,  

Neysa {removed per forum guidelines}

{removed per forum guidelines}