BestBuy.com

[countryoutlaw7]

Earlier this morning I ordered 2 iTunes gift cards. It said that it would be 30 minutes to 8 hours. I called 9 hours later they said they would get it to me by the end of the day. 2 hours later I get an email with the free Apple Music code but no iTunes card codes. Checking my order details it says it was emailed out. I got 2 Apple Music codes but not my 200$ worth of iTunes cards. I waited on hold for 2 hours then the help line disconnected. I also tried live chat with nothing but errors. Help please! I need this within the next 10 hours it’s imperative.

[countryoutlaw7]

Update: I got a call back finally and received 1 of the gift cards but not the other. They said they would do them both but I still have only received one.

[JinKuze]

Has anyone gotten a response of any kind regarding this? I was told to wait 24 to 48 hours on Friday and still nothing.

[guitarboy21]

I bought one gift card on saturday 03/21/2020, only received the free apple music code and no gift card, i was told it will take 24-48 hrs to get the email, as of today i have not received anything. Been trying to contact support by phone or chat and no answer, this is a ripp off. I need either my gift card or get a refund!!!!!

[CTroutt]

Called the 800# again today, after another hour-plus wait was transferred to the digital codes department where a rep told me they were backlogged with 600+ iTunes digital code requests as they were not getting responses from the code distributor... the rep said the cases would eventually be sent to their code master to force a code to be generated but gave no timeframe for completion of this task. At this point, who knows when codes will be issued... so much for timely resolution.

[CTroutt]

Finally got my code! So all else fail, call the 800# and ask for status until the code appears? Not sure the lesson to be learned here, just wanted to put information out for the group as available...

[pvcepeda]

It has now been four days since I ordered an iTunes gift card on bestbuy.com and still haven’t received the email to redeem. Order status says ready to redeem but I haven’t received anything. I also checked my junk folder. How am I supposed to redeem the code that I’ve already been charged for but have not received?

[MichaelC137]

It seems to be an issue on the site I am running into the same problem. I ordered 2 cards to be sure, but only received the free trial for Apple Music. Still waiting on a reply.

[Brusso604]

5 days and not a word from anyone..........

[User921529]

Ordered iTune Digital Gift Card on 3/21/20. The code was supposed to be emailed. I have not received it. I only received an Email with code for the free Apple Music which is less important to me than the iTune digital card. Please help. Thank you.