BestBuy.com

[cbrookhart]

There are issues with the Best Buy mobile app. I'm attempting to view mobile audio (earbuds) and each time I get to this section, there's an error stating this page can't be loaded.. What's the point of having a mobile app if it's not going to display available products?

[Melissa-BBY Senior Social Media Specialist]

Hello, cbrookhart,

Thanks for reaching out. I do a lot of my online shopping through mobile apps, and I know encountering errors like this are never welcome. I'd be happy to see if I can assist with this. 

In most cases, errors in our app can be resolved by clearing the app's cache. From my understanding, for iOS versions of the app, this may need to be done through uninstalling and reinstalling the app. On the Android version of the app, this should be able to be done using the following steps:

1. Go to your device settings
2. Select Apps
3. Locate and select the Best Buy app
4. Select Storage
5. Select the Clear cache option

If this does not work, it's advised to verify that your app is updated to the latest version. Lastly, uninstalling and reinstalling will typically work. 

If this still does not help resolve the issues, please send me a private message with the following information. To send me the message, you can use the button in my signature below. 

• your full name
• phone number
• email address
• phone model
• app version
• operating system version
• detailed description of how you are trying to access the section

Sincerely,

[cbrookhart]

Ultimately I had to uninstall the app and reinstall it in order to access the earbuds section. This seems to be a regular occurrence with the app not working correctly. Last time I had issues with it, it was entire section missing from the app (movies). I'd like to not have to uninstall the app every so often just because some part of it isn't working as it should.

[Melissa-BBY Senior Social Media Specialist]

Hi again, cbrookhart,

I'm glad to hear that worked for you. I haven't experienced or heard of any issues with the app like this prior to your post. As mentioned with the steps above, most of these types of issues are related to the device and the cache. 

I do appreciate you sharing your feedback on the app. If these steps ever don't fix the issues that you experience, please feel free to send a private message with the information I mentioned. 

Sincerely,