08-25-2021 08:19 PM
08-26-2021 07:34 AM
Not 100% sure on this but Some orders are held additionally for verification purposes for fraud and security reasons so it may just be why its delayed.
08-26-2021 09:21 AM
Good morning, Dougl,
Welcome to our forums! As you’ve mentioned, digital orders like the gift cards you’re waiting for are usually delivered pretty quickly after your order is processed, so it’s disappointing to hear there seems to be a delay with two of your most recent orders with us.
hockeycanuckjc is correct here, in that sometimes an order may take a bit longer to verify your information, especially if you’ve been placing multiple orders in a row, in quick succession. I’d like to take a look at the two gift card orders you’re still waiting for to see if this might be the case, but I’ll need some information from you to do so. If you could send me a private message with:
This should be enough information for me to begin my research. As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to get this sent my way.
Looking forward to hearing from you,