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Posts: 7
Registered: ‎06-23-2021

Is there ever going to be an option to edit reviews?

I'm just wondering if this will ever be added.

Long story Short I purchased an ASUS TUF Dash F15 and a Razer Basilisk v2 mouse from Bestbuy on July 9th.

Shortly after recieving it I got an email to review a product I thought was the laptop. I wrote a review which never posted and thought nothing of it.

A couple weeks ago I wrote a second review for the laptop which posted immediately. Just a few minutes ago I posted a review for the mouse and found out my first laptop review was actually posted on the page for the gaming mouse!

Its a bit embarrasing, but I cant delete or edit my review or post another one to leave my impressions of the mouse upon pontential buyers.
Posts: 6,255
Topics: 213
Kudos: 450
Solutions: 319
Registered: ‎08-21-2017

Re: Is there ever going to be an option to edit reviews?

Hello, Hemispheres,

 

Welcome back to our community forums. I appreciate you reaching out to us regarding this review. I know whenever I plan to make a purchase, I usually turn to the reviews first to help make a decision. I'd be glad to provide some more details about this process as well as how to get help moving forward.

 

While we do not offer the ability to edit reviews, I would recommend stopping by our IdeaX page where you can officially submit ideas to be reviewed for implementation. In the meantime, my team is generally able to assist if a review is left on the wrong product or incorrect.

 

If you'd like, I can see how I may be able to help. I will need a bit more information so I can begin looking into this. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Username used on review

Product reviewed

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 6,255
Topics: 213
Kudos: 450
Solutions: 319
Registered: ‎08-21-2017

Re: Is there ever going to be an option to edit reviews?

This topic has been moved to its own thread under the board BestBuy.com for further review.