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Posts: 1
Registered: ‎08-15-2019

Is there any useful customer support?

I tried to buy an oven on-line (NX58M6650WS) 23rd July. It was shown as available so we scheduled it for delivery with the other appliance we bought. Before the scheduled delivery date we started geting email saying it needed to be reseheduled. But it wouln't let us reschedule (via phone or on-line). Then we got mail saying it was being installed. Then canceled. The the installers showed up- but there was no oven top install - they didn't have it. Chat people didn't know why we couldn't reschedule and couldn't do it. We couldn't change it. Finally after the first delivery date (August 5) Phone people rescheduled it for September 9 delivery. Wer called to reschedule for pickup. Apparently only the gas line go changed. Apparently there is no stove in the US available for pickup. And evey location across the US says September 9th (our new date). I don't believe the stove exists for sale by Best Buy and that in a couple of weeks I'll get another postponement. Is there anyone out there that does any kind of customer service or we could contact with useful information about my order?

Posts: 588
Topics: 23
Kudos: 84
Solutions: 34
Registered: ‎07-23-2018

Re: Is there any useful customer support?

Hi there, Kelgar63,


Thanks for connecting with us on our forums! I totally understand how important it is for your order to arrive when you expect. Especially something important like an oven. I'm sorry to hear that you may be having some issues with this order! 


We would love to take a closer look and see if we can help to confirm the current estimated delivery date. For us to do this we would simply need you to send us a Private Message with your order details by utilizing the blue button in my signature. Please be sure to include your order number, full name, email address, and phone number. We look forward to assisting however we're able!  



Austin|Social Media Specialist | Best Buy® Corporate
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