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Posts: 1
Registered: ‎12-20-2017

Is the Samsung Galaxy S8 box supposed to be sealed or taped when you purchase it online or in store?

Received my Samsung Galaxy S8 today and I noticed the box of the phone wasn't sealedd or taped.

Did I get a used product or is this how it comes?

Posts: 1,501
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Registered: ‎10-19-2017

Re: Is the Samsung Galaxy S8 box supposed to be sealed or taped when you purchase it online or in...

Hi NéhaMádán,

 

Welcome to the forums and thanks for your post! That’s a great question! I’ll do my best to offer some assistance.

 

While I can’t speak to Samsung’s current packaging standards, I can advise that we do not sell pre-owned or open-box phones. The phone you purchased should be an unused model. I hope you enjoy your new phone!

 

Sincerely,

Luke|Social Media Specialist | Best Buy® Corporate
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