12-20-2017 11:32 PM
Received my Samsung Galaxy S8 today and I noticed the box of the phone wasn't sealedd or taped.
Did I get a used product or is this how it comes?
01-02-2018 11:26 AM
Welcome to the forums and thanks for your post! That’s a great question! I’ll do my best to offer some assistance.
While I can’t speak to Samsung’s current packaging standards, I can advise that we do not sell pre-owned or open-box phones. The phone you purchased should be an unused model. I hope you enjoy your new phone!