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Posts: 1
Registered: ‎06-22-2020

Is Best Buy giving away free TVs or are customer representatives incompetent?

Ordered a TV that went to the wrong address. Intercepting did not work. Best Buy send another tv to the same address... Wondering when they will send me two free TVs to the right address.
Posts: 1,592
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Registered: ‎11-23-2018

Re: Is Best Buy giving away free TVs or are customer representatives incompetent?

Hello, Frostie77, and welcome to our online community!

 

Thank you for reaching out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your TV.

 

I hate to hear about this delivery situation, as I can imagine you were looking froward to receiving your TV. Having it delivered to the wrong address not once, but twice, is definitely not ideal. Depending on an order's shipping status, an intercept of a package is sometimes possible. I wish this option would have worked out with your initial order.

 

That being said, can you please provide an update on this situation? Are you in need of assistance?

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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