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Posts: 1
Registered: ‎10-27-2017

Iphone X preorder

Hi... i went through the process of ordering the iphone x. and when i was done, it told me i had to go instore to pay $150 to complete my order... I didnt get any confirmation of my order and now my upgrade eligibility is gone when i tried to do it again.


is my order being held? if so, how can they find it in the system

Posts: 3,203
Topics: 49
Kudos: 225
Solutions: 172
Registered: ‎08-21-2017

Re: Iphone X preorder

Hello IanSaldano-


Thank you for registering to our Best Buy Forums and letting us know about your order. It can be tense waiting to make a pre-order, especially on a new iPhone. I'm sorry to hear there's some confusion about this order. I am happy to take a look into this for you.


I searched for orders using the email address associated with your Forum account but I did not see any that were placed. If you used a different email address can you please send me a private message with that so I can look for this order?


To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can further assist you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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