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Posts: 1
Registered: ‎12-07-2019
Accepted Solution

Invalid Product Key Please Help!

I ordered Vidbox VHS to DVD 9.0 from Best Buy online, I installed it on my laptop, when opening the program it asks for a product key, I entered the product key located on the sleeve of the installation cd. It says invalid product key. I have entered it many times, making sure I have it correct, still not working. I emailed Vidbox but no response yet. Thank you!

New Member
Posts: 1
Registered: ‎02-08-2020

Re: Invalid Product Key Please Help!

I did two things and now it works.....not sure which one (or if both) fixed it.

Went to and registered the product via the Product key.

Then I unintalled the software and went directly to the vidbox company download page

I downloaded the software from there instead of the disk that came in the box.

From there it accepted the Product Key and is working fine now!

Posts: 7,190
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Registered: ‎12-23-2016

Re: Invalid Product Key Please Help!

Hi, pegcannon,


Thanks so much for joining the Best Buy Community forums to let us know about this. Those are some great steps to take to get this working. I appreciate you taking the time to share this.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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