BestBuy.com

[Kashmirtwo]

Looking for assistance. Recently purchased a VPN 1 year subscription and received an Activation Code that, after entering, received a message stating the code was invalid. Any assistance would be great. Thanks.

[Bobby-BBY Social Media Specialist]

Good Morning, Kashmirtwo.

Thank you for reaching out to us on the Best Buy Community Forums. I know how important it is to stay protected online, so I certainly understand how you are feeling after having an issue activating your newly purchased VPN. I would be happy to look into this further and assist you. Please send me a private message with your full name, phone number, email address, and order number.

Kindest regards,

[Kashmirtwo]

Bobby. Good morning. Thank you for reaching out. Just got off the phone with Best Buy Customer Support and they advised the issue may have been the NordVPN product was outdated or no longer supported. The order was canceled and funds refunded. But would it be possible to confirm that the product/subscription is outdated or no longer supported. Thank you.

[Bobby-BBY Social Media Specialist]

There is still a Nord VPN product that Best Buy is selling, so I cannot say for certain if the item you were purchasing was out of date. Please feel free to provide me with your full name, phone number, email address, and order number, so that I can research this further.

Kindest regards,

Bobby