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Posts: 4
Registered: ‎04-30-2019

International orders being cancelled



I've placed two orders and both were cancelled because "Unfortunately, we were unable to verify your information, so we canceled item(s) from your order."


I've used Houston billing address according to the instructions.My bank approved both transactions

What is wrong?


I am from Brazil and i going to the US on May, 09th. I need to pickup my order on May, 14th. I am afraid couldnt make it



Posts: 4,908
Topics: 147
Kudos: 369
Solutions: 225
Registered: ‎08-21-2017

Re: International orders being cancelled

Good afternoon, murilopalombo,


Welcome to our forum and thank you for letting us know about these orders. I can certainly understand how frustrating it would be to find your orders cancelled after you place them. It sounds like you are following our international order guidelines so I'd be happy to take a deeper look in to this. Can you please send me a private message with a bit more information? I'll need to confirm your:


Full name

Email address

Phone number

Cancelled order numbers


To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can continue to research this. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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