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Posts: 1
Registered: ‎04-20-2019

International order was cancelled immediately

Hi, could anyone help me with an International order issue?


I'm trying to purchase a MacBook Pro on, but my order kept been cancelled immediately for four times. I've followed the international customer's instructionsHowever, I still keep getting my orders cancelled. I chose to pick up the MacBook in nearby Bestbuy store, so there shouldn't have a problem with shipping address. As for the billing address, I filled in 10780 Kempwood Dr. Houston as the instruction says. I also filled my mom's name in the billing address, since I can only purchase it with my mom's credit card. Did I make a mistake in filling this information? I've also tried different purchase methods, but things are not going so well. 


I'm afraid that the student deal will expire soon. Hopefully someone could help me out of this issue. Thanks!

Posts: 4,882
Topics: 147
Kudos: 369
Solutions: 224
Registered: ‎08-21-2017

Re: International order was cancelled immediately

Hi there, heqz1993,


Thank you for stopping by our community forums and letting us know about these orders. I know how frustrating it can be to have your orders cancelled and not be sure why. I would be happy to check on your order to see if I can see what's going on. I'd like to take a deeper look at this purchase. Can you please send me a private message with your:


Full name

Email address

Phone number

Cancelled order number


To send a private message please click the blue button at the bottom of my post across from my name. I look forward to hearing back from you so I can continue to research this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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